Terms & Conditions

All and any business under taken by Haslemere Airport Service Company shall be transacted solely on the conditions herein set out. Each condition shall be deemed to be incorporated in and shall be a condition of any agreement between Haslemere Airport Service Company and the client.

Haslemere Airport Service Company acceptance of clients order is conditional on the client agreeing to contract subject to these terms and conditions of sale to the exclusion of all others.

By placing a booking with Haslemere Airport Service Company for services the client is presumed to have agreed these terms and conditions of sale without modification. The unenforceability or invalidity of one or more of these terms and conditions or part thereof shall not affect the enforceability or validity of any term and condition or remainder thereof.

All hires start when the car leaves the garage and finish when the car returns to the garage except those hires to or from various airports or those which are the subject of a fixed charge or those where the mileage starts when the hirer first goes in to the car and terminates when he finally leaves the car.

The Company reserves the right to revise the Terms and Conditions at any time, at its own discretion and without giving any prior notice to the Passenger. Such revised Terms and Conditions shall be posted on the Company’s website and it is the sole responsibility of the Passenger to ensure that they have read the latest version of the Terms and Conditions.

When a car is hired for a week or a longer period, whilst every endeavour will be made for the hirer to retain the car and driver during such a period the Company reserves the right to substitute any other car or driver according to the exigencies of the service.

Reservations made for Services on selected days during Christmas holidays (on 24, 25 and 26 December), as well as on 31 December and 1 January shall be subject to a surcharge of 50% on the standard price, which will be quoted at the booked time.

The Company expressly prohibits any persons other than their own drivers from driving their Vehicles.

The price of the Services shall be the quotation received by the Passenger from the Company, unless otherwise expressly agreed in writing between the Company and the Passenger.

The driver will drive at reasonable speeds according to his judgement of road conditions and traffic at any particular time.

Passengers are responsible for ensuring that their luggage is loaded/unloaded from the vehicle at all times if accompanying their luggage. The Company and/or its drivers (including any contracted or sub-contracted drivers) have the right to refuse the Passenger or to make journey due to the Passenger having excess luggage, which would result in the vehicle being unsafe whilst in motion.

The waiting time for all airport collections shall be free for the first 45 minutes from the time of landing, whereby additional free waiting time can be requested at the time of booking. Thereafter the Passenger will be charged 35 pence sterling per minute. No additional charge shall be incurred for flight delays.

Any pick-ups, drop-offs and other diversions shall be subject to a minimum charge of 5 pounds sterling per diversion/stop.

When a hirer desires to travel to a particular place, the driver will, unless specifically otherwise instructed by the Company travel by the route which is, in his opinion, the best and most convenient for motoring. Whether the route is the shortest or not, and no allowance will be made to the hirer on the ground that the route adopted is not actually the shortest.

A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the driver amounts to an excessive weight will not be carried. The Company accepts no responsibility for any loss or damage to any luggage or property carried in or on the car, unless the loss or damage is a result of negligence by the Company.

The Company shall not be liable to the Passenger or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Company’s obligations in relation to the Services, if the delay or failure was due to any cause beyond the Company’s reasonable control. Such causes include, but are not limited to:

  • Natural disasters
  • Wars
  • Civil disturbances and conflicts
  • Any acts and regulations introduced by the governmental authority (or the de facto equivalent),
  • Power failure and comparable system breakdowns,
  • Strikes and any other industrial actions,
  • Traffic accidents and hold-ups,
  • Flight delays and cancellations

The Company will not carry in its vehicles any of the items listed below:

  • Hazardous and illegal substances
  • Pets and other animals (other than registered Guide Dogs for the visually impaired)
  • Large quantities of cash
  • Any alcoholic beverages

The Company reserves the right to disallow any additional items at its own discretion, If the Company and/or its drivers (including any contracted or sub-contracted drivers) refuse to provide the Services to the Passenger, due to the Passenger carrying the items listed above cancellation fees shall apply and thereafter the Contract shall be deemed terminated.

Neither the Company nor its drivers (whether contracted or sub-contracted) shall assume any responsibility for any loss or damage to the unaccompanied luggage transported in its vehicles. If the driver is unable to deliver such unaccompanied luggage to the designated recipient, for the reasons beyond his/her control, the driver will return the luggage to our head office, whereby storage and related delivery fees may apply.

Any damage to vehicles caused by passengers due to soiling, breakage or any other cause to the similar effect is chargeable at the minimum rate of 70 pounds sterling or more if the driver considers the damage to be greater. This charge is payable in cash, directly to the driver and is over and above the price for the Services quoted by the Company for the booking.

The Company reserves the right to invoice the client with a charge unless a cancellation has been received before allocation of vehicle to the driver/chauffeur and car.

These terms and conditions are governed by English law.

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.